Lawson Automotive | We Can Cure Your Car's Aches

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AAA (Triple A), ASE Blue Seal

Lawson Automotive has received several new certifications and awards.

1) Lawson Automotive received a ASE Blue Seal of Excellence

2) Lawson Automotive is now a AAA Texas Approved Repair Facility. In order to receive this designation, among other things, AAA independently polls a shop’s customer base to determine that the shop meets their criteria for customer service and satisfaction.  Lawson received a 100% rating.

3) Owner Steve Takamatsu was the recipient of the Business Owners Networking Association award for Entrepreneur of the Year.

We are proud of these awards and designations in that they reflect the recognition of our striving to become the most reliable, customer focused and trustworthy shop in southwest austin.

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Finding the right Mechanic for your Car

If your car is making funny noises or refusing to start, it can put you in a tough spot but even worse, car problems can put you and your family at risk. We have often heard customers say they feel the same about taking their car to their mechanic as they do about taking themselves to the dentist – they just want to know how much it’s going to hurt and how much it’s going to cost.

Keeping your car running well doesn’t have to be overly time-consuming or expensive if you find an auto repair shop you trust. Lawson Tire & Automotive has the best Austin mechanics that will treat you and your car with the care and respect you deserve.

“I took my car in to Lawson to get a new tire, an alignment and some other minor issues. They ordered a tire to specifications only to find that my previous tire salesman had sold me tires that were a different size. At no extra charge and only a little extra time to order the matching tire I was out of there with exactly what I needed, at the original quoted price and with no upsell. Thanks Jeff and Steve,” Brett Morris recently wrote to us.

We know how hard it is to find a mechanic and an auto repair shop you can go back to each time. Here are some handy tips to help you find the right auto mechanic in Austin:

  • Ask neighbors, family, friends and business associates about their experience with a repair facility or mechanic – shops and mechanics that have earned their respect, earned it for a reason.
  • Find out if the facility employs ASE-certified technicians because ASE tests and certifies automotive professionals in all areas of auto repair and service.
  • Ask how long the facility has been in business – any repair shop that provides honest, high-quality service at a fair price over the years is more likely to stay around than a lesser facility.
  • Observe the shop’s cleanliness and organization, lobby and bathrooms. While this may seem a superficial test at best, it goes a long way when deciding how carefully the facility is managed and how the mechanics feel about their place of work.

Once you select an auto repair shop, taking your car to that shop for regular maintenance, expected repairs, and even oil changes, ensures that the car mechanics are more familiar with your vehicle and can notice when something needs to be repaired before it causes further damage or problems to your vehicle.

“The quality and speed of the repair service from your mechanics and integrity of the customer service by Jeff is simply a recipe for great success. Thank you Steve for taking the time to explain to me clearly the details of my repair job. It solved my nagging car problem that my dealer struggled with for months without success. Wish I had been referred to you years ago!” wrote Keith M.

At Lawson Tire & Automotive, we take pride in long-standing relationships with our customers and we want to see you come back with your vehicle when you need it repaired in the future. We won’t tell you something needs to be fixed when it doesn’t. We won’t tell you we fixed something when we didn’t do the repair. We’re part of your Austin community and we always want it to stay that way.

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Getting Second Opinions

I always tell me people to get 2nd opinions on lots of things in life.  Especially when it comes to auto repairs, and especially in the dollar crunched environment we are in.   If you’re new to Austin (or wherever you live) and you go to an auto repair facility that you don’t have a relationship with, and they give you a “hard to believe” estimate, take it to another place for a 2nd look. 

Better yet, learn how to ask questions about the estimate before getting that 2nd opinion.  For each major item, ask questions like:  1) How critical is the specific repair? 2) How long can i drive the vehicle without repairing this specific problem? 3) What’s the downside of not doing this repair?

When people bring us crazy high estimates, its usually not a bunch of made up stuff.  The misleading element is usually the timing and criticality of the problem.  For example, the other day, we looked at a vehicle that had an “oil leak” that the dealer inferred was a big problem (and an expensive repair).  We checked it out, and found that it was a “seepage” that wouldn’t even lose a quart a year.   Given the age of her vehicle (and her budget) we felt the leak could be adequately monitored via quarterly oil changes, and that the repair was really something that could be put off for at least a year.    Hopefully, the dealer would have given her this information had she asked for it…

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